Shipping policy
At Backyard Oasis Pros, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:
Order Processing and Delivery Schedule:
Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:
Order Cutoff Time: 3 PM (GMT-05:00) EST
Order Handling Time: 1-2 Business days (Monday-Friday)
Transit Time: 1-6 Business days ( Monday-Friday)
Total delivery time: Estimated delivery time based on customer locations All destinations: 3-8 business days
Order Confirmation:
After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. Additionally, we will notify you via email upon delivery of your order.
Shipping Carrier:
We partner with UPS, FedEx, and LTL Trucking to ensure timely and safe delivery.
Shipping Locations:
We ship within the United States.
Shipping Fee:
- Orders from $.01 to $99.99: Flat shipping fee of $15.99.
- Orders of $100 and above: Free standard shipping.
Lost Packages:
If your package is marked as delivered but you haven't received it, please:
- Verify the shipping address.
- Check all possible delivery locations at your residence.
- Ask neighbours or family members if they accepted the package.
- Contact the courier with your tracking number to initiate a claim.
If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference.
Contact Us
Store Name: Backyard Oasis Pros
Company Name: RMDK Enterprises LLC
EIN: 33-1562781
Business Address: 147 2nd Dyke Rd, Averill Park, NY 12018, USA
Email: info@backyardoasispros.com
Phone: +1 518-330-7333
Business Hours: Monday to Friday: 9:00 AM – 5:00 PM, (GMT-05:00) Eastern Standard Time (New York)
Order Cut-off Time: 3 PM (GMT-05:00) EST
Note: RMDK Enterprises LLC. is an independent retailer carrying genuine brand-name Backyard Oasis Pros.
Please note that we are not the manufacturer of any products we carry. We are an authorize seller of these products.